FAQ

DELIVERY

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! Your order will be printed or embroidered at a location close to your region and then shipped to you.

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct and the package wasn’t left at the post office or at your neighbors then please get in touch with us at using the contact page and be sure to let us know your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

ORDERS

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line using the contact page.

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please get in touch with us immediately using our contact page.

You will receive an email from us so then please be clear about the issue with photos of the damaged product, your order number and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! You must do this within a week of receiving the wrong or damaged product.

RETURNS

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at using the contact page, include as much detail as possible.

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us using the contact page. Then respond to our follow up email with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know by using the contact form within a week after receiving your order. Include your order number and photos of the mislabeled item and we’ll send you a new one, or issue a refund!

Made to order

Every purchase, big or small, has a footprint. You choose the size of the mark to leave on the planet, and we want to help you choose wisely. One in every five garments reaches a landfill without being worn even once.

By choosing print-on-demand, you choose apparel that’s created only as the order is placed, creating less fabric waste than conventional manufacturing.

Efficient shipping

Around 84% of our orders are delivered in the same region they’re fulfilled. Having fulfillment centers close to our customers is good both for the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.

Reliable quality

The better the quality, the longer the product lasts. Before we add new products, we do durability tests to make sure they’ll stand the test of time. We work with suppliers that produce high-quality products that last many washes, keeping print colors vibrant and the fabric soft.